1. Introduction

At Launch Gro, we strive to provide the highest quality business solutions services, including business software, business consulting, business management, and content creation. We value your satisfaction and aim to address any concerns you may have regarding our services. Please read our refund policy carefully.

2. General Refund Policy

2.1 Eligibility for Refunds
Refund requests are eligible under the following conditions:
- The service provided does not match the description or agreed-upon deliverables.
- The service was not delivered within the agreed-upon timeframe, and no mutual extension was arranged.
- There is a demonstrable issue with the quality or functionality of the service provided.

2.2 Non-Refundable Services
The following services are generally non-refundable:
- Services that have been fully delivered and accepted by the client.
- Services where significant progress has been made, and deliverables have been partially accepted by the client.
- Custom software development once the development process has begun.
- Consulting fees for sessions that have already been conducted.

3. Refund Request Process

3.1 How to Request a Refund
To request a refund, please contact our customer service team within 30 days of receiving the service. Provide the following information:
- Your name and contact details.
- The date of service and description of the service provided.
- The reason for the refund request, including any relevant details or documentation.

Contact us at:
Email: launchgro@gmail.com

3.2 Review and Response
Upon receiving your refund request, our team will review the details and respond within 10 business days. We may request additional information or documentation to process your request.

4. Refund Resolution

4.1 Approved Refunds
If your refund request is approved, the refund will be processed using the original method of payment. Please allow 5-10 business days for the refund to be reflected in your account.

4.2 Denied Refunds
If your refund request is denied, we will provide a detailed explanation for the decision. You may appeal the decision by providing additional information or context for reconsideration.

5. Changes to This Refund Policy

Launch Gro reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Refund Policy periodically to stay informed about our policies.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Launch Gro
Email: launchgro@gmail.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.